Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbingmaintenancehub.scoopsurge.com (hereafter referred to as “Plumbing Maintenance Hub” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to our website, mobile applications, services, and products offered through https://plumbingmaintenancehub.scoopsurge.com. It is important to be aware that this privacy policy does not cover third-party platforms, apps, or services accessible via links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines our practices when:

  • You use our applications and services as an authorized user, granting us access to specific data for the purpose of providing these services.
  • You visit our websites linked to this Privacy Policy.
  • You engage with us through communications such as newsletters, emails, telephone calls, or text messages/SMS.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. This includes:

  • Account Information: Details required to create and manage your user account on our platform.
  • Payment Information: Data needed for processing transactions, including cardholder name, payment method, and billing address.
  • Financial Information: We may collect financial records to facilitate payments and accounting purposes, ensuring compliance with relevant regulations.
  • Purchase Information: Details about products or services you have purchased from us, such as order history and preferences.
  • Mobile Device Identifiers: Unique identifiers assigned to your mobile device for tracking and analytics purposes (e.g., IP address, advertising ID).
  • Location Data: Information about your geographical location when you interact with our services, used to provide personalized content.
  • Feedback: Comments, reviews, or responses you share with us, which help improve our products and services.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from these platforms (with your consent) to personalize your experience.
  • Product Information: Data about the products you view, search for, or purchase on our site.

We gather this information through various methods, including direct user input, automated technologies (such as cookies and tracking pixels), and third-party service providers.

Cookies

Cookies are small text files stored on your device when you visit a website. We utilize cookies to:

  • Enhance User Experience: Remembering your preferences, language settings, and login details for a seamless user experience.
  • Provide Analytics: Tracking website usage and gathering insights to improve our services. Cookies can be categorized as Strictly Necessary (essential for website functionality), Preferences (customizing your experience), and Analytics (measuring performance).
  • Serve Targeted Ads: Delivering personalized advertising based on your browsing behavior. Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once these purposes have been met or the retention period expires, we securely delete or anonymize your data.

Security Measures

Plumbing Maintenance Hub implements robust security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data both at rest and in transit.
  • Access controls and secure authentication mechanisms.
  • Regular security audits and updates to ensure the safety of our systems.
  • Training of our staff on privacy and data protection practices.

Your Rights

The laws governing data protection vary depending on your location. Generally, you have rights regarding your personal data, which may include:

  • Access: The right to request access to and confirmation of the processing of your personal data.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data where there is no valid reason for retaining it.
  • Restriction: Limiting the use of your personal data under certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Non-Discrimination: Ensuring that no adverse decision is made solely based on automated processing of your personal data.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

If you have any questions regarding this Privacy Policy, your data protection rights, or if you would like to exercise these rights, please contact us: